service_policy – Apeman US
Apeman USApeman USApeman US

Warranty Information

After-Sales Service Policy

Technical Information

  • Warranty Information
  • After-Sales Service Policy
  • Technical Information

 Shipping Cost&Time

From Local Warehouse, Shipping to any address in United States, United Kingdom, Germany, France, Spain, Canada, Japan, Italy
Shipping Method Shipping Time Cost
Standard Shipping 2-10 business days Free Shipping
From Chinese warehouse, Only Shiping to US
Standard Shipping 15-30 business days ①.Order≥$69.99, shipping charge is free②.Order≤$69.98,shipping charge is $9.99
(Shipping policy is only applicable to online, offline please ask relevant local agents and distributors.)

Remote Areas - Delivery

We are very sorry that we are unable to provide delivery services to the

following remote locations.

United States:Hawaii,Alaska,Puerto Rico

Spain:Balearic Islands, Islas Canarias, Ceuta,Melilla

Japan:Hokkaido, Okinawa, East outlying islands, Remote island

(delivery services is only applicable to online, offline please ask relevant local agents and distributors.)

Shipment processing time:

 All orders are processed within 1-2 business days. Orders are not shipped or

delivered on weekends or holidays. Due to COVID-19, the delivery time may be

longer.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 3-10 business days from the date that it is placed.

We will update the tracking number by email after the order shipped, and you can also find the tracking number on your account.

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

Delivery time may vary, especially during peak periods. Please be more patient, contact customer support at official@apemans.com.

This is an American online store, We only provide shipping to the United States. For other countries, please go to our other country sites.

Click here to choose your country

Refund&Return policy

Apeman store supports 30-day returns and refunds. If you need to apply for a return or refund, please read the following policy and contact our official customer service(Official@apemans.com).

Return address: Please consult us for the return address before returning the goods, otherwise the return will not be supported.

Our Refund Situation

Eligible for refund:

1.Product problem

We focus on providing you with high-quality goods. However, if the goods you receive do not match the goods you ordered or the product has quality problems. We will process the refund request withinthree working days.

For quality problems or problems caused by our faults:

First, you need to submit evidence, pictures, and images about the product. This will be handled by our auxiliary team.

Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.

2. Out of stock

If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.

3. PayPal issues

If your PayPal account name and address do not match your order name and shipping address, we will send you verification information via email. If you do not reply to us within three working days, we will automatically refund the order.

4. Remote areas

Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.

Customs issues

Due to the special nature of certain products, items arrive at the destination airport, may be detained by customs clearance, for this situation, we will communicate with you before delivery to confirm whether to ship, if you insist on wanting this product, with our consensus shipping, once your package is detained by customs, we will refund you half of the cost, please understand, thank you for your support!

NOTE:

We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business daysto process and mail the refund.

Regarding The Refund Process:

When you meet the above refund conditions:

1.Please contact our customer service as soon as possible,email: official@apemans.com, customer service will reply toyouwithin 1-3 business days;

2.The order number (XXXX1001) and order details need to be provided to us;

3.Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;

4.After confirming that the goods can be returned,We will confirm the return address and recipient information to you(important);

5.It is necessary for us to check the quality of the returned goods;

6.If the wrong product is returned or not returned, you will not get a refund;

7.We will notify you after receiving and checking your return whether the refund was successful.

Return Policy

Eligible for return:

1.Your product must be in the same condition as when you received it, unworn or unused, with a label, and in the original packaging;

2.Provide a receipt or proof of purchase, (screenshot of the order)

3.The region that supports returns: the United States,United Kingdom, Germany ,France, Italy, Spain, Canada, Japan;

About The Return Process:

When you meet the above return conditions:

1.To start returning, please contact our customer service as soon as possible, email: official@apemans.com, customer service will reply to you within 1-3 working days;

2.We do not accept items sent back to us without prior request for return;

3.We will inform you the return address and return information. and instructions on how to send the package.

NOTE:

Please fill in the correct return recipient address and recipient information, otherwise we will not be able to receive the return

Cash on delivery is not supported, please pay the freight in advance

No handling fee will be incurred for returns

We recommend using the original box or envelope that came with the product as a return package to avoid additional return shipping costs.

Our Exchange Situation:

We are not able to exchange or return products with no physical flaws.

For non-quality issues, that is, if you are just not satisfied with it/buy it wrong, exchange or return is not allowed. If you have any confusion or problems with using our products, please do not hesitate to consult our official service at official@apemans.com

For quality issues,if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.

Please don’t forget to provide the following information in your email:

1.Order number (such as xxxx1001)

2.Pictures and videos that prove that the product is defective or problematic

3.The product name/link of the item you want to change

 

Shipping Cost&Time

General
Dimensions 70.7 mm x  44.2 mm x 24 mm [ 34.55 mm with lens]  
Weight 140g(with battery)
Camera
Sensor 1/2.3" CMOS
Lens

FOV(D): 149°  f/2.8

Effective pixels: 12M

ISO Range

Photo: 100-6400

Video: 100-6400

Electronic Shutter Speed 1/8000s-2s
Max Image Size 4000×3000 pixels
Still Photography Modes



1. Single

2. Countdown: OFF/2S/10S/Double(10S+2S)

3. Timed: 0.5, 1, 2, 3, 5, 7, 10, 15, 20, 30s ,60s

4. Burst: 3|1s,5|1s,10|1s,30|1s,10|3s,30|3s,10|6s,30|6s

5. AEB: -3 EV,-2.5EV,-2EV,-1.5EV,-1EV,-0.5EV,0EV,0.5EV,1EV,1.5EV,2EV,2.5EV,3EV 

 

Video




【4K,16:9】60、30、24fps

【4K,4:3】60、30、24fps

【2.7K,16:9】120、60、30、24fps

【2.7K,4:3】60、30、24fps

【1080p,16:9】180、120、60、30、24fps

【1080p,4:3】180、120、60、30、24fps

 

Slow Motion

【2.7k, 16:9】 120fps, (Speed: 4x)

【1080P, 16:9】 120, 180fps (Speed: 4x/6x)

HDR Video

4K/2.7K/1080p:60,30,24fps

Timelapse

4K/2.7K/1080p: 0.5, 1, 2, 3, 5, 7, 10, 15, 20, 30s ,60s

Max Video Bitrate

100 Mbps

Supported File Formats

FAT32 (≤32 GB); exFAT (≥64 GB)

Photo Formats

JPEG

Video Formats

MP4

Supported SD Cards

microSD; Support U3 V30 or Above, Up to 512GB

Audio Output

48 KHz; AAC

Smart Accessories

Exclusive Smart NFC Devices

Connection

 

Wi-Fi Operation Frequency Range

2.4GHz、5.0GHz 

Wi-Fi Protocol

802.11a/b/g/n/ac

Bluetooth Protocol

BT 5.0, BLE

Battery

 

Type Li-ion Battery
Capacity 1200 mAh
Energy < 5 Watts
Voltage 3.85 V
Operating Temperature -10 to 40°C (14 to 104°F)
Operating Time A fully charged battery can support video recording at 4K/60fps for up to 60 minutes.
Charging Time About 90 mins

Product support

Warranty Information

 Shipping Cost&Time

From Local Warehouse, Shipping to any address in United States, United Kingdom, Germany, France, Spain, Canada, Japan, Italy
Shipping Method Shipping Time Cost
Standard Shipping 2-10 business days Free Shipping
From Chinese warehouse, Only Shiping to US
Standard Shipping 15-30 business days ①.Order≥$69.99, shipping charge is free②.Order≤$69.98,shipping charge is $9.99
(Shipping policy is only applicable to online, offline please ask relevant local agents and distributors.)

Remote Areas - Delivery

We are very sorry that we are unable to provide delivery services to the

following remote locations.

United States:Hawaii,Alaska,Puerto Rico

Spain:Balearic Islands, Islas Canarias, Ceuta,Melilla

Japan:Hokkaido, Okinawa, East outlying islands, Remote island

(delivery services is only applicable to online, offline please ask relevant local agents and distributors.)

Shipment processing time:

 All orders are processed within 1-2 business days. Orders are not shipped or

delivered on weekends or holidays. Due to COVID-19, the delivery time may be

longer.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 3-10 business days from the date that it is placed.

We will update the tracking number by email after the order shipped, and you can also find the tracking number on your account.

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

Delivery time may vary, especially during peak periods. Please be more patient, contact customer support at official@apemans.com.

This is an American online store, We only provide shipping to the United States. For other countries, please go to our other country sites.

Click here to choose your country

After-Sales Service Policy

Refund&Return policy

Apeman store supports 30-day returns and refunds. If you need to apply for a return or refund, please read the following policy and contact our official customer service(Official@apemans.com).

Return address: Please consult us for the return address before returning the goods, otherwise the return will not be supported.

Our Refund Situation

Eligible for refund:

1.Product problem

We focus on providing you with high-quality goods. However, if the goods you receive do not match the goods you ordered or the product has quality problems. We will process the refund request withinthree working days.

For quality problems or problems caused by our faults:

First, you need to submit evidence, pictures, and images about the product. This will be handled by our auxiliary team.

Secondly, the returned product must be sent back to our warehouse, where we will sign and submit it to our after-sales team for processing.

2. Out of stock

If the goods you have purchased cannot be shipped due to a lack of stock, we will contact you via email. We will provide you with the option of refunding or waiting for inventory.

3. PayPal issues

If your PayPal account name and address do not match your order name and shipping address, we will send you verification information via email. If you do not reply to us within three working days, we will automatically refund the order.

4. Remote areas

Due to some remote areas and military locations, we are unable to ship and deliver. We will communicate with you by email as soon as possible, and we will provide you with a refund.

Customs issues

Due to the special nature of certain products, items arrive at the destination airport, may be detained by customs clearance, for this situation, we will communicate with you before delivery to confirm whether to ship, if you insist on wanting this product, with our consensus shipping, once your package is detained by customs, we will refund you half of the cost, please understand, thank you for your support!

NOTE:

We will notify you after receiving and checking your return, and let you know if the refund is approved. If approved, you will be automatically refunded via the original payment method. Remember, your bank or credit card company may also take 3-5 business daysto process and mail the refund.

Regarding The Refund Process:

When you meet the above refund conditions:

1.Please contact our customer service as soon as possible,email: official@apemans.com, customer service will reply toyouwithin 1-3 business days;

2.The order number (XXXX1001) and order details need to be provided to us;

3.Provide sufficient evidence to prove that there is a problem with the product or other related evidence. For specific questions, please consult customer service;

4.After confirming that the goods can be returned,We will confirm the return address and recipient information to you(important);

5.It is necessary for us to check the quality of the returned goods;

6.If the wrong product is returned or not returned, you will not get a refund;

7.We will notify you after receiving and checking your return whether the refund was successful.

Return Policy

Eligible for return:

1.Your product must be in the same condition as when you received it, unworn or unused, with a label, and in the original packaging;

2.Provide a receipt or proof of purchase, (screenshot of the order)

3.The region that supports returns: the United States,United Kingdom, Germany ,France, Italy, Spain, Canada, Japan;

About The Return Process:

When you meet the above return conditions:

1.To start returning, please contact our customer service as soon as possible, email: official@apemans.com, customer service will reply to you within 1-3 working days;

2.We do not accept items sent back to us without prior request for return;

3.We will inform you the return address and return information. and instructions on how to send the package.

NOTE:

Please fill in the correct return recipient address and recipient information, otherwise we will not be able to receive the return

Cash on delivery is not supported, please pay the freight in advance

No handling fee will be incurred for returns

We recommend using the original box or envelope that came with the product as a return package to avoid additional return shipping costs.

Our Exchange Situation:

We are not able to exchange or return products with no physical flaws.

For non-quality issues, that is, if you are just not satisfied with it/buy it wrong, exchange or return is not allowed. If you have any confusion or problems with using our products, please do not hesitate to consult our official service at official@apemans.com

For quality issues,if you want to exchange the goods, our team will process them for you as soon as possible after confirming the evidence you submitted.

Please don’t forget to provide the following information in your email:

1.Order number (such as xxxx1001)

2.Pictures and videos that prove that the product is defective or problematic

3.The product name/link of the item you want to change

 

Technical Information

Shipping Cost&Time

General
Dimensions 70.7 mm x  44.2 mm x 24 mm [ 34.55 mm with lens]  
Weight 140g(with battery)
Camera
Sensor 1/2.3" CMOS
Lens

FOV(D): 149°  f/2.8

Effective pixels: 12M

ISO Range

Photo: 100-6400

Video: 100-6400

Electronic Shutter Speed 1/8000s-2s
Max Image Size 4000×3000 pixels
Still Photography Modes



1. Single

2. Countdown: OFF/2S/10S/Double(10S+2S)

3. Timed: 0.5, 1, 2, 3, 5, 7, 10, 15, 20, 30s ,60s

4. Burst: 3|1s,5|1s,10|1s,30|1s,10|3s,30|3s,10|6s,30|6s

5. AEB: -3 EV,-2.5EV,-2EV,-1.5EV,-1EV,-0.5EV,0EV,0.5EV,1EV,1.5EV,2EV,2.5EV,3EV 

 

Video




【4K,16:9】60、30、24fps

【4K,4:3】60、30、24fps

【2.7K,16:9】120、60、30、24fps

【2.7K,4:3】60、30、24fps

【1080p,16:9】180、120、60、30、24fps

【1080p,4:3】180、120、60、30、24fps

 

Slow Motion

【2.7k, 16:9】 120fps, (Speed: 4x)

【1080P, 16:9】 120, 180fps (Speed: 4x/6x)

HDR Video

4K/2.7K/1080p:60,30,24fps

Timelapse

4K/2.7K/1080p: 0.5, 1, 2, 3, 5, 7, 10, 15, 20, 30s ,60s

Max Video Bitrate

100 Mbps

Supported File Formats

FAT32 (≤32 GB); exFAT (≥64 GB)

Photo Formats

JPEG

Video Formats

MP4

Supported SD Cards

microSD; Support U3 V30 or Above, Up to 512GB

Audio Output

48 KHz; AAC

Smart Accessories

Exclusive Smart NFC Devices

Connection

 

Wi-Fi Operation Frequency Range

2.4GHz、5.0GHz 

Wi-Fi Protocol

802.11a/b/g/n/ac

Bluetooth Protocol

BT 5.0, BLE

Battery

 

Type Li-ion Battery
Capacity 1200 mAh
Energy < 5 Watts
Voltage 3.85 V
Operating Temperature -10 to 40°C (14 to 104°F)
Operating Time A fully charged battery can support video recording at 4K/60fps for up to 60 minutes.
Charging Time About 90 mins

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