Returns, Refunds & Exchanges Policy

30-Day Return Period

You may request a return within 30 calendar days after the date your order is delivered.

To be eligible for a return, the product must:

1. Be returned in the same condition in which it was received;
2. Be unused or include a reasonable explanation of any product defect;
3. Include all original accessories, manuals, labels, and packaging where reasonably possible; and
4. Be accompanied by valid proof of purchase.

This policy applies only to products purchased directly from apemans.com. Products purchased from another retailer or marketplace must be returned according to that seller’s policy.

How to Request a Return

Before returning any product, email official@apemans.com and provide:

1. Your order number;
2. The product name;
3. The reason for the return;
4. Photographs or video if the product is damaged, defective, or incorrect; and
5. Your name and the email address used for the order.

Our customer service team normally responds within 1–3 business days.

Do not send a product back before receiving return authorization and the correct return address. Unauthorized returns may be delayed or refused.

Return Address

After your return request is approved, we will provide the applicable return address and return instructions by email.

Our contact address is not necessarily our return warehouse. Products sent to an unauthorized address may not be accepted.

Change-of-Mind Returns

Change-of-mind returns, including products ordered by mistake or no longer wanted, are accepted within the 30-day return period if the eligibility conditions above are met.

For a change-of-mind return, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by applicable law.

Defective, Damaged or Incorrect Products

If you receive a defective, damaged, or incorrect product, contact us within [NUMBER] days after delivery.

After reviewing the evidence, we will provide an appropriate solution, which may include:

1. Replacement parts;
2. A replacement product;
3. A prepaid return label; or
4. A full or partial refund, as agreed with the customer.

When the return is caused by our error or by a verified product defect, APEMAN will pay the reasonable return shipping costs.

Exchanges

Exchanges are available for verified defective, damaged, or incorrect products, subject to stock availability.

For change-of-mind requests, we normally process a return and ask the customer to place a new order instead of providing a direct exchange.

Order Cancellations and Changes

To request an order cancellation or change, contact official@apemans.com as soon as possible.

Orders that have not entered fulfillment may be cancelled for a full refund or updated where operationally possible.

Once an order has been dispatched, it can no longer be cancelled or changed. The customer may request a return after delivery under this policy.

We cannot guarantee that cancellation or change requests will be completed before dispatch.

Return Shipping

Please use a trackable shipping service and keep the shipping receipt until your return has been completed.

Cash-on-delivery returns are not accepted.

No restocking or handling fee is charged for an approved return.

Return Inspection

We will inspect the returned product after it is delivered to our return facility.

We normally complete the inspection within 3 business days after receipt.

If the return is approved, we will send a confirmation email and issue the refund to the original payment method.

Refund Processing Times

After approval, refunds are issued to the original payment method within 3 business days.

Estimated time for the refund to appear:

PayPal: approximately 1–5 business days
Credit or debit card: approximately 3–10 business days
Shop Pay, Apple Pay or Google Pay: approximately 3–10 business days, depending on the underlying payment card and financial institution

These timeframes begin after we issue the refund. Banks and payment providers may require additional processing time.

If your refund has not appeared after the applicable period, please contact your bank or payment provider first and then contact official@apemans.com.

Non-Refundable Items

The following items cannot be returned unless they are defective, damaged, incorrect, or return rights are required by applicable law:

1. Gift cards;
2. Downloadable software or digital products;
3. Products damaged through misuse, unauthorized repair, or improper installation; and
4. Products returned more than 30 days after delivery without prior written approval.

Contact Us

Email: official@apemans.com
Response time: 1–3 business days